Full-Service POS & Tech Support

CSG - POS/HELPR delivers comprehensive, high-touch technical support designed for modern hospitality businesses. With options of on-site service each month, direct access to experienced Tier 2 and Tier 3 technicians, and live support available seven days a week, we ensure rapid, effective issue resolution without the hassle. Our deep expertise in leading POS platforms and integrations, combined with proactive system optimization and optional network management solutions, means your operations stay smooth, connected, and fully supported—all from a single, reliable partner.


On-Site Support
Card Service Group will provide on-site technical support, if needed, from a dedicated technician. These hours may be used for troubleshooting, maintenance, or other in-person tasks at the client’s location.

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Direct Access to Experts
Skip the script. With Card Service Group, every support call connects you directly to Tier 2 technicians—experienced pros who jump straight into solving the issue. For complex problems, Tier 3 engineers are ready to step in without delay.

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Live Support, 7 Days a Week
We're here when you need us—every day from 7 a.m. to midnight EST, including weekends. Your business doesn’t stop at 5 p.m., and neither does our support.

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POS & Integration Expertise
We specialize in platforms like SpotOn, GoTab, Lavu, Otter, Clover, and more—including integrations with tools like Restaurant365, Its a Checkmate, and other key systems. Whether it’s tip pooling, online ordering, coursing, or gift card setup, our team knows the full POS ecosystem inside and out.

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One Call. Total Coverage
Stop juggling multiple vendors. With Card Service Group, all your POS, network, and integration needs are handled in one place. Expand your coverage with optional add-ons like CSG-CONNECT/IT for managed networks—everything under one roof.

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Proactive System Optimization
We don’t wait for issues to arise. Our team works behind the scenes to keep your systems optimized—from menu adjustments and backend cleanup to performance monitoring—so problems are prevented before they impact

service.

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Fast, No-Downtime Resolutions:
Time is money. That’s why our goal is minimal disruption and maximum speed. Whether it’s a tech hiccup or a full system issue, Card Service Group gets you back to business—fast.